Course Dates and Deadlines
CPS II
Winter 2012
January 30-March 23, 2012
Final exams: March 26 - 30, 2012
CPS I
Spring 2012
April 23- June 15, 2012
Final exams: June 18 - 22, 2012
Application Deadline: February 24, 2012
Fee Deadline: March 26, 2012
CPS II
Summer 2012
July 23- September 14, 2012
Final exams: September 17-21, 2012
Fee Deadline: July 18, 2012
Successful completion of CPS I is required for promotion to the
next level, CPS II.
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CPS II ONLINE
Fall 2011
Oct.29, 2011-Feb.17, 2012 Final Exams: Feb.11-17, 2012
CPS I ONLINE
Summer 2012
July 9 - Oct 15, 2012
Final Exams: Oct.9-15, 2012
Application deadline: May 25, 2012
Fee deadline: June 15, 2012
CPS II ONLINE
Fall 2012
Oct.29, 2012-Feb.17, 2013 Final Exams: Feb.11-17, 2013
Fee deadline: October 26, 2012
Module 1 | Module 2 | Module 3 | Module 4 | Module 5
Patient Counselling Skills
This integrated course provides learners with the opportunity to develop patient counselling skills, while identifying, preventing and resolving drug-related problems. Fulfilling these outcomes will require assimilating material from other CPS courses, including Therapeutics, Drug Information, and Communication Skills; it is meant to integrate many aspects of these courses.
This course is comprised of three distinct, yet linked, sections; seven Language of Patient Counselling Sessions (LPC), seven Patient Counselling Role- Play Sessions and twelve lectures on communication skills (see module 2 for more details). The course is designed to allow learners to integrate developing language skills within the context of pharmacy practice.
Language of Patient Counselling Sessions
Through spoken practice and conversational activities, learners will integrate targeted syntax and vocabulary into pharmacy discourse models. Accepted standards and conventions of pharmacy communication will be reviewed, followed by opportunities to role-play skills in pharmacy practice simulations. Learners will be expected to participate actively in order to develop their language skills.
LPC Session 1: Course Introduction, Setting the Context for the Patient Counselling Interview and Establishing Rapport
LPC Session 2: The Patient Counselling Interview: Opening Discussion and Introduction to Information Gathering (Part 1)-Asking the Right Questions
LPC Session 3: The Patient Counselling Interview: Information Gathering (Part 2), Creating a Patient Profile and Assessing Patient's Understanding of Medication
LPC Session 4, 5 + 6: The Patient Counselling Interview: Information Providing: Developing a Counselling Language focusing on Purpose, Benefits, Instructions of Medication Use, Discussion of Side Effects and Management, Storage. Addressing patient’s concerns regarding their prescription and concluding the interview will also be explored.
LPC Session 7: The Patient Counselling Interview: Patient Interviewing Techniques Using Empathy, Active Listening and Alternate Responses.
Patient Counselling Role Plays
In these 7 sessions, learners will have the opportunity to integrate and refine previously developed language, communication and therapeutics skills.
The first two sessions are “practice” role-plays. Many learners feel anxious about being observed and assessed by peers and instructors. In these initial sessions, you will become familiar with the interview structure and develop your level of comfort in the role play and assessment process.
The next two role play sessions (Role Plays 1 and 2) will allow you to further develop your interviewing skills. Adhering to the basic interview structure will be an expectation. However, no drug related problems will emerge.
Role play three will be another “practice” role-play but now with a DRP included in the case. In this session you will use the same interview structure from the previous role plays as well as identify, manage and discuss the DRP with the “patient” and the pharmacist assessor.
The final two role play sessions (Role Plays 3 and 4) will include a drug- related problem, which you will be required to identify, prevent and/or resolve.
Throughout the sessions, you will be expected to establish rapport, respond to patient cues, and maintain a professional relationship with your patient.
