Course Dates and Deadlines
CPS II
Winter 2012
January 30-March 23, 2012
Final exams: March 26 - 30, 2012
CPS I
Spring 2012
April 23- June 15, 2012
Final exams: June 18 - 22, 2012
Application Deadline: February 24, 2012
Fee Deadline: March 26, 2012
CPS II
Summer 2012
July 23- September 14, 2012
Final exams: September 17-21, 2012
Fee Deadline: July 18, 2012
Successful completion of CPS I is required for promotion to the
next level, CPS II.
------------------------------
CPS II ONLINE
Fall 2011
Oct.29, 2011-Feb.17, 2012 Final Exams: Feb.11-17, 2012
CPS I ONLINE
Summer 2012
July 9 - Oct 15, 2012
Final Exams: Oct.9-15, 2012
Application deadline: May 25, 2012
Fee deadline: June 15, 2012
CPS II ONLINE
Fall 2012
Oct.29, 2012-Feb.17, 2013 Final Exams: Feb.11-17, 2013
Fee deadline: October 26, 2012
Module 1 | Module 2 | Module 3 | Module 4 | Module 5
Communication Skills for Pharmacy Practice
This course is based on the elements of interpersonal and professional communication that pharmacists require to communicate proficiently, addressing and promoting the public's health-care needs. A series of class seminars will utilize interactive discussions and role-playing scenarios to teach and develop effective oral, interpersonal, written and presentation skills for the purpose of professional pharmacy practice.
Topics:
Session 1: Introduction to Communication Skills in Pharmacy Practice
Session 2: Interpersonal Communication
Session 3: Non-Verbal Communication
Session 4: Communication Barriers
Session 5: Communication Styles
Session 6: Assertive Communication Skills
Session 7: Effective Listening
Session 8: Empathy and Empathic Responses
Session 9: Alternate Listening Responses
Session 10: Clarification of Language and Levelling Skills
Session 11: Effective Dialogue to Ensure Better Patient Outcomes
Session 12: Developing Patient Relations
Session 13: Communication in Unique Situations
Session 14: Presentation Skills
Writing Workshops
Writing workshops may be arranged to assist students to develop their written language skills. These sessions are optional and will be scheduled when the instructor is available and scheduling allows.
